Shipping Policy

Order processing

• Processing time: 1–3 business days (Mon–Fri, excluding holidays).

• During peak seasons or promotions, processing may take longer.

Shipping methods & delivery times

• Standard international delivery typically 7–15 business days, depending on destination and courier.

• Express options may be available at checkout.

• Tracking details are sent by email when your order ships.

Customs, duties & taxes

International orders may be subject to customs duties, taxes, or fees charged by your local authorities. These are the buyer’s responsibility.

Address accuracy

Please ensure your shipping address is complete and correct. We are not responsible for delays or losses due to incorrect or incomplete addresses.

Delays & events beyond control

Weather, customs inspections, and courier disruptions can cause delays. We cannot guarantee delivery dates once the parcel is in transit.

Lost, damaged, or missing items

• Damaged on arrival: Contact us within 7 days of delivery with photos of packaging and product.

• Lost in transit: If tracking shows no movement for an extended period, contact us; we’ll work with the carrier to resolve it.

• Wrong/short shipment: Contact us within 7 days of delivery and we’ll correct it.

Split shipments

Orders with multiple items may ship separately for faster delivery.

Contact

Shipping questions? 380148906@qq.com